Refund policy

Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@clanky.us. Please note that returns must be sent to the following address: 107 7th Avenue North, Texas City Texas 77590, United States

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong thing so that we can evaluate the issue and make it right.

What do you need to do in exchange for a refund?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to replace it. Contact us at support@clanky.us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will you receive your refund?

Once we receive the returned product from you, please allow 24 hours to refund the process for you. You’ll be automatically refunded on your original payment method. Please remember that your bank or credit card company can process and post the refund.


Order Modifications Or Cancellation
After placing your order, you have 24 hours to contact our customer service and request the order modification or cancellation free of charge.

Return cost

You do not need to pay the return shipping cost for defective items.
For non-defective items, Customers pay the return shipping cost.
The shipping cost is not refundable for ordering the wrong product from the customer. You will be responsible for your shipping costs for returning your item.
Restocking fee: No Restocking fee needs to return or exchange a product.
Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding

How can customers return your products?

Ans: By mail

How will customers get the return label?

Ans: Download/print

For customer remorse: customer purchased the wrong product, it doesn't fit, or they no longer want the item

Ans: Customer Responsibility

How much will customers pay for return shipping For defective products?
Ans: No cost

What is the restocking fee?
No restocking fee

Support:24/7-